Administrative English

– Download the workshop brochure (pdf)

– Download the workshop program (pdf)

Straightforward English communication for administrative staff

A two-day intensive writing and speaking workshop for people who use English professionally

A communication tool that will save your organisation money

Learn Quickly - Straightforward speaking is easy to learn

This course introduces participants to Straightforward English Communication. It will
teach them how to promote simple, transactional communication using email, telephone, and face-to-face, in your particular business environment.

In only two days, participants will get the grasp of simple know-how that will improve the speed and reliability of the information flow in your organization.

Save money

The intensive, focussed nature of this workshop enables participants to gain optimal know-how and practice in only two days.  Increased confidence in their ability to understand and respond to simple messages means that all staff attending the workshop will be better equipped to handle daily transactions in English. Their improved performance will bring you faster and better business!

Build understanding

Does communication in your organisation build a positive atmosphere where people know exactly what others want from them?

Straightforward professional communication is not only a question of saving time and money; it is also about avoiding misunderstandings, embarrassment and confusion. While it is not easy to measure the effects of the irritation, frustration and even anger that unclear, imprecise and inappropriate communication produces, this unquestionably makes a negative impact on the balance sheet…

Create movement

Does the English communication in your organisation get things done efficiently, effectively, and with a minimum loss of time?

Administrative staff who are able to respond promptly and effectively in English will have a greater chance of making a positive impact and creating mutually beneficial working relationships, both with clients and colleagues.  Simulated information exchanges during the course will enhance their ability to communicate simply and effectively and will give them the confidence they need to continue to develop these skills in their day-to-day work.

Your trainers – Straightforward communication pros

Heather Turin is both an English language trainer and teacher trainer who has been involved in providing language services to international organizations and companies in all areas of the economy over the past 10 years. She has created a number of customized courses for international administrators, banks, the pharmaceutical industry and insurance companies, among others. A manager herself, she is fully aware of the time constraints of busy professionals and aims to design courses that enhance performance fast.

Claudia Pfeiffer is a bilingual English/French language trainer and former business executive in advertising. She has taught in such sectors of the economy as banking, telecommunication, food and the pharmaceutical industry. From the years spent in management, Claudia has a wide understanding of companies’ needs and the restrictions in time in today’s markets. From her experience in language training and in living and working for many years in the US, Japan and France, she also has an acute awareness of the communication difficulties people face in an international environment and can help them to move towards immediate efficiency in communication.

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